Terms & Conditions

Terms and Conditions of Sales :-


For UK customers, please return any goods within 14 days upon receipt of your original order and for overseas customers; please return any goods within 21 days of receipt to qualify for a refund. All return items should be in their original packaging with tags attached (where possible).

To return an item please complete the returns form included with your order, with clear indication to the reason for the return and whether you require a refund or exchange. This information will help us deal with your return quickly and also help us to improve the quality of our products in the future.

Please note that all returns must be sent to James Purdey & Sons Limited (the “Company”, “us”, “we”). Goods cannot be returned to our stockists if bought directly from us. Please also note any postage charges incurred when returning your items will be at your own cost (unless you are returning items deemed as faulty/incorrect).

Please use the address label with the following address:

Returns Department
The Purdey Country Store
Hook End Lane

We strongly recommend that you return your items via recorded/signed for delivery as we do not accept responsibility for returned items that fail to reach us. Items remain your property until we have received them. For Customers Overseas, please make sure it is clearly stated on the parcel that the goods are being returned to the manufacturer for a refund/exchange.


We always aim to process exchanges as quickly as possible and hopefully within 5 working days if the item is in stock. We do regret that we are unable to offer free returns; however replacement items will be sent to Mainland UK addresses, free of Delivery Charge.

If exchanging goods and the value of the new item is less than that of the one you are returning, we will refund the difference via the original payment method. If exchanging goods and the value of the new item is greater than that of the one you are returning, additional payment will be required before we can despatch your new item.


All refunds will be issued to the same payment method as the original order and will be processed within 5 days. However, please allow up to 14 days during busy periods. We will email you on the day the refund is processed.

Refunds for items bought as gifts can only be given to the original purchaser.

Cancelling Your Order

If you are in the European Union and you cancel your order within 7 working days after the day you receive your goods, and you cancel the whole order, we will refund the standard postage costs you paid as part of that order (if any), in accordance with the Distance Selling Regulations. Your statutory rights on cancellation are not affected. If you paid for Next Day delivery, we will only refund the cost of standard delivery. You will have to pay the costs of returning the goods back to us. We will not refund any postage charges if you cancel after the 7 working days allowed under the distance Selling Regulations or if you only cancel part of your order.

Please note all delivery charges incurred on returns made after the 7 working days period noted above, or for exchanges (if applicable), will be your responsibility. We are not responsible for return postage other than for incorrect/faulty items, so please ensure you attach the correct postage. Sadly, we cannot be responsible for items that fail to reach us, therefore please make sure you obtain a certificate of posting as proof of purchase or send recorded/signed for delivery.


Your rights are in addition to the cancellation rights under the Consumer Protection (Distance Selling)Regulations 2000.

If you wish to cancel your order before the end of the statutory cancellation period (7 working days from the day after you receive the goods), you will need to notify us by email at mel@rbss.co.uk. Items must be returned with the returns form, as outlined above. Your statutory rights are not affected by these terms and conditions.

Faulty/Incorrect Items

If you have received something that isn’t up to the high standard that you would expect, then please call +44 (0)1491 672913 or email mel@rbss.co.uk where we hope to remedy the problem. Similarly if you think you have received the wrong item, or an incomplete order then please contact us using the same details. Please note that we are unable to refund return postage costs if you have NOT contacted us in advance to inform us about the faulty item.


Privacy Policy

The Company takes your privacy seriously. This privacy policy describes how and why we obtain, store and process data which can identify you. We may update this policy from time to time and shall indicate on the web site when changes have been made.

Information is collected from you when you register with us, or when you contribute to or use some of the advanced features on the site. The information we collect is clearly set out on the web page on which we collect it. See for example our registration page and order form. In addition, we may collect your IP address and use cookies unless you configure your web browser not to accept them.

Why we collect information

We collect information about you so that we can personalise your use of the site, assist your use of the site and improve the site generally. Depending upon your selections for our data protection questions we may arrange for you to be sent information about related products and services from us and carefully selected third parties. You may update the answers to your questions at any time.

The Use of Cookies

Cookies are small data files which are temporarily stored on your computer. They enable us to track your current shopping experience, save the contents of your shopping bag and gather valuable statistical information on our website usage which allows us to constantly improve our service to you. It is essential that cookies are enabled in order to shop with us, and by accessing our website you are giving us express permission to use cookies to provide our service to you.

Should you wish to manage your cookies or require more information on their usage please contact us at info@rbss.co.uk

Who we disclose information to

All the information that we require is necessary to process and notify you of your order, by giving us your email you agree that this can be used as a method of communicating with you. We will never pass your e-mail address to any other organisation outside the Company.

We will only pass on information about you as an individual (as opposed to aggregate information) to third parties to enable us to perform services requested by you or with your prior consent.

If you give your consent, we will pass your contact details to third parties who may then occasionally send communications to you to provide information, offers and services that may be of interest to you.

In certain circumstances we may need to disclose information about you if you breach this privacy policy or if you breach the Terms and Conditions. We may also disclose or access your account if required to do so by law or by any Governmental body.
We will only pass on information about you as an individual (as opposed to aggregate information) to third parties overseas to enable us to perform services requested by you.

Data Protection

The Company is registered with the Information Commissioner in the UK as a “data controller” in accordance with the provisions of the Data Protection Act 2018. Further details of the registration are available at www.dpr.gov.uk.


Keeping information about you secure is very important to us and certain sections of the site may encrypt data using SSL or a comparable standard. However, no data transmission over the Internet can be guaranteed to be totally secure. As a result, whilst we strive to protect your personal information, we cannot ensure or warrant the security of any information which you send to us, and you do so at your own risk.

Accessing and updating your personal information

We will always let you have a copy of personal information we have about you, should you request it, and you may correct it if you wish. Instructions about how to do this are available from mel@rbss.co.uk

If you have any questions or complaints relating to this Privacy Policy or how we use the personal information we have about you, please contact mel@rbss.co.uk or on 01492 672913. We will endeavour to respond to you promptly.


Terms of Service

Please read these Terms carefully before using the Web Site.

By using the Web Site, users signify their assent and agreement to these Terms. If user does not agree to these Terms, then he/she may not use the Web Site.

Terms of Use

The website, found under the URLs www.rbss.co.uk/shop is provided by the Company.

Use of this Web Site is subject to the following terms and conditions. Online customers should also refer to the Terms of Purchase. The Company may revise these Terms, with the revised Terms taking effect for all users as of the date stated on the posting. Consequently, users should consult the Terms regularly.

www.rbss.co.uk/shop is designed for your personal, non-commercial use and you must not use it in any other way without our consent. Except as permitted under applicable law, you must not use, copy, broadcast, download, store, transmit, publish, licence or adapt in anyway www.rbss.co.uk/shop or any materials or content in www.rbss.co.uk/shop or the structure, overall style and program code of www.rbss.co.uk/shop without our consent. If you wish to make a request for consent, please contact mel@rbss.co.uk

Privacy Policy

For our full privacy policy please see our privacy policy page.

You agree that e-mail can be used as a method of communicating with you.

Purchasing Terms

Prices and availability of goods are subject to change without notice. All prices include sales tax. A delivery charge will be added to your order value where appropriate, please refer to the Delivery information.

Your contract for purchases made through www.rbss.co.uk/shop is with the Company and you undertake that all goods ordered by you are for your own private and domestic use only and are not for resale.

You warrant that all details you provide to www.rbss.co.uk/shop for the purpose of ordering or purchasing goods are true, accurate, current and complete in all respects; and that the credit or debit card you are using is your own and that there are sufficient funds in your account to cover payment of the product(s) ordered.

After placing an order, you will receive an e-mail from us (sent to the email address that you have provided when placing your order) acknowledging that we have received your order. Please note that this does not mean that your order has been accepted. Your order constitutes an offer to us to buy a Product. All orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you an e-mail that confirms that the Product has been dispatched (the “Dispatch Confirmation”). The contract between us (the “Contract”) will only be formed when we send you the Dispatch Confirmation.

Upon placement of your order, payment will be taken from your credit/debit card. If, for whatever reason, we are unable to fulfil the order, the payment will be refunded immediately. No contract for the sale of any product will exist between you and the Company until we accept your order by dispatching the product to you. When this happens we will confirm the acceptance by sending you an email.
If the availability of a product is incorrect online, we will inform you if we are unable to fulfil your order and either offer you an alternative or cancel the order.


All promotions and offers given to you by the Company are valid only for use on our website unless otherwise stated and are subject to stock availability. Any offers may be withdrawn at any time at the discretion of the Company.


We accept online payment in a secure environment by credit or debit card. We currently accept Mastercard, Visa, Delta and Maestro.

All credit card details are encrypted to safeguard your details and no details are saved on any website which is why the payment is processed immediately when the order is placed.

All prices quoted on this website are shown in pounds sterling (£), are accurate at the time of publication, and where appropriate are inclusive of UK sales tax (VAT) at the current rate. For customers outside the EU, the VAT will not be shown.


For Details on Returns & Exchanges please see our returns and exchanges page.

Cancellation of an order

You may cancel your order placed up to the point of dispatch. Upon cancellation, all payments will be fully refunded within 2-3 working days.


For full delivery terms please see our delivery information page

Sometimes items are offered for sale in advance of stock arriving and we give an anticipated despatch date on the website when you order. If this date changes or any other problems occur, we will be in contact by email.

If any item cannot be delivered within this time specified when the order was placed, we will inform you of the reason for delay, along with a proposed delivery date.

Goods will be sent to the delivery address given by you when placing the order. If your delivery address is outside of the UK, you may be subject to import duties. You must meet any additional charges for customs clearance.

Conformity of Goods

We take every care to ensure that the description and specification of our products are correct. However, specifications and descriptions of products on this website are not intended to be binding and are intended only to give a general description of the products.

Furthermore, while the colour reproduction of the products is a close representation, we cannot accept any responsibility for any variation in colour caused by the browser software or computer system used by you.

For products which are Faulty or not to the standard that you expect then please contact us by email mel@rbss.co.uk or by telephone on 01491 672913 and we will endeavour to correct the problem as quickly as possible.

Data Protection

It is your responsibility to ensure that that you give us an accurate and valid e-mail address and other contact details and tell us of any changes to them, however we cannot make any assurances about any other user you may meet using the www.rbss.co.uk/shop. We comply with all applicable Data Protection laws in the UK. For a description of how we use your personal data, please see our Privacy Policy.

Copyright Notice

All contents of this Web Site is either Copyright 2015-2016 the Company or is licensed for use by the Company. All rights reserved. Please refer to the section of these Terms on Use above.


www.rbss.co.uk/shop includes links to other internet sites. Without limiting what we say elsewhere, we make no representations or warranties about those sites or their content, nor that the links work. The Company has not reviewed all of the sites linked to its Web Site and is not responsible for the content or accuracy of any off-site pages or any other sites linked to this Web Site. Your linking to any other off-site pages or other sites is at your own risk.


If you believe that your intellectual property or other rights are being infringed by the www.rbss.co.uk/shop, or if you are dissatisfied with www.rbss.co.uk/shop or any aspect of our service, in the first instance please contact mel@rbss.co.uk or on 01491 672913.